testimonials.
Following a blank response at OPSM, I attended your
Whilst my problem was relatively small it was attended to
with charm, grace enthusiasm and expertise by your Julia Kwok. Clearly
the place has a "vibe" that would be the envy of any high
flying CEO.
Needless to say you have my future business and anyone
else's ear I can bend.
Regards,
David
To Whom It May Concern,
I wanted to let you know about some great service that I
received from Duana from The Eyecare Company -
I have had glasses for 10 years, and have always been to OPSM
Hurstville and
On entering your store, I was greeted by Duana, who was very
professional and took the time to understand what I was after. When I had
decided to use your company, I queried about having an eye test, and was
amazed that Duana was able to conduct the test on the spot. I was also
impressed that Duana was able to advise on frames, and also have an
Optometry degree, she was a “One Stop Shop”.
Once the consultation had started, I was thoroughly impressed
with the detail and the professionalism Duana showed. She listened to my
previous optometry experiences, and advised on how to move forward. She
was extremely receptive, and I was impressed with her knowledge of a
possible glaucoma, and her “bed-side” manner. She offered to
take a photograph of my eye, so that we could use this as a reference in
the future. I was more than happy to pay the $45.00 fee, this is
something OPSM do not offer.
I don’t normally send in letters of compliment, but was
really moved this time to let you know. My role involves ensuring my Company
delivers premium customer service to our customers, and I would like to
utilise this experience as a case study. I will continue to be your
customer, and let as many people know.
Well done on providing great customer service!
Cheers,
Nemia
